Returns Policy (RMA)
Returning your Items:
In order to raise a return with Beeswift you need to:
1. Email us at rma@beeswift.com quoting:
- Customer Name
- Contact email address
- Beeswift Advice Note number / Invoice number
- Reason for the return
2. The returns representative will then ask you for a few more details and raise the RMA and arrange a date for the goods to be collected.
3. Once the goods have been received and checked by our returns team a credit will be issued.
* Please note that all returns must be within 28 days from the date they were dispatched.
** **Faulty goods will only be accepted up to 90 days from date of purchase, unless authorisation has been received from your account manager..
Please note the accepted reasons for return below and the policies that apply to each:
Return Reasons
Faulty Goods
A product is "faulty" if a manufacturing or material fault occurs.
Please note that products damaged due to wear and tear are not considered faulty.
These must be inspected by the returns team before credit is issued.
Picking Errors / Input Errors / Surplus to Requirement
These must have an RMA raised and goods returned to us WITHIN 28 days to receive a credit.
The goods MUST be in a re-sellable condition with no external labels, writing, or damage on the packaging.
Damaged in Transit
As well as the information above that you need to provide to raise an RMA you will also be required to provide photographic evidence of how you received the goods.
These must have an RMA raised and goods returned to us WITHIN 28 days to receive a credit.
Non Stock Items
Any goods not stocked by Beeswift that have been specially ordered in at a customer's request are non-returnable unless faulty.
Customised Items
Any goods that have been badged and embroidered or specially altered in anyway at a customer's request are also non-returnable unless faulty.
*Please note that all returns may be subject to a returns charge and rates are to be agreed with your account manager.
If you have any other reason to return goods to us you must contact rma@beeswift.com to discuss the nature of return.